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FAQ & Troubleshooting

Getting started and activities​

Does Kidhoot need an account?​

No. A child can use the learning activities without an email or password. Linking a parent email is optional and protects progress.

Does Kidhoot work without Internet?​

The main Android activities and included audio work offline. The Web version must first open and save the resources it needs. Backup, updates, ElevenLabs, initial Android voice downloads, and occasional missing audio need a connection.

Why is an activity locked?​

Some activities require an earlier activity to be completed first. Tap the locked card to see what must be finished. A card marked Coming soon is not available yet.

How do I reset an activity?​

On the home screen, press and hold a completed activity, then confirm Reset module. This removes that activity's progress, statistics, animal badge, language completions, and World Badge. Other activities are not reset.

What is the bonus round?​

After earning a badge, Kidhoot may offer a short practice round with questions missed during that session. It is optional and can be skipped.

What are levels?​

Levels celebrate the number of activities completed. Tap the level beside the child's name to see the current level and what comes next.

Languages and badges​

How do I change the app language?​

Open Settings → Language and choose English, French, or Italian.

How do multilingual exercises work?​

Turn on Settings → Multilingual exercises, then choose at least two exercise languages. Supported activities ask which language to use before they start.

What is a World Badge?​

A World Badge is earned when the same supported activity is completed in two enabled exercise languages. It stays earned if languages are later turned off, but resetting the activity removes it.

Voice and sound​

I cannot hear anything. What should I try?​

Turn up the device volume, make sure the device is not muted, select Auto under Settings → Voice Engine, and restart Kidhoot. On Android, keep the app open and online while improved offline voices finish downloading.

Why does the voice sound different sometimes?​

Auto chooses the best available voice. It may use included audio, a downloaded Android voice, an online voice, or the device's built-in voice. This keeps activities speaking even when one option is unavailable.

My ElevenLabs key is not working. What should I check?​

Make sure the full key was copied without spaces and has Text to Speech access. Voices access is also needed to load the voice list. Check the ElevenLabs account's connection and usage limit, then validate again.

Backup and devices​

Check the email address and spam folder, wait a moment, then use Resend. Too many attempts may require waiting before trying again.

Return to Settings → Protect account and request a new link. Open the newest link on the same device where it was requested.

How do I restore progress on a new device?​

Open Settings → Protect account, enter the previously linked email, and open the magic link on the new device. Kidhoot restores the backup automatically.

If asked, enter the same parent email again to complete sign-in.

My account connected, but the restore did not finish.​

The existing cloud backup is kept. Check the connection and tap Retry restore on the Account & Backup screen.

Why is backup unavailable in my iPhone or iPad Home Screen app?​

Apple opens the email link outside the installed Website, so Kidhoot cannot safely finish sign-in there. Use a computer, Android device, or another supported browser for backup.

What happens if I disconnect backup?​

Progress stays on the current device, but new changes stop syncing. Reconnect the same email to resume backup.

Can lost local progress be recovered?​

Only if a backup email was linked before the data was lost. Progress stored only on a deleted, reset, or unavailable device cannot be recovered.

Can several children have separate profiles?​

Kidhoot currently keeps one child profile per device. Changing the profile details does not create separate progress histories.

Privacy and support​

How do I download my data?​

Choose Settings → Download my data. Store the exported file safely because it can contain private family information and a saved ElevenLabs key.

How do I delete everything?​

Choose Settings → Delete all my data, type the confirmation word, and confirm. Linked cloud data is deleted before the device is cleared. This cannot be undone.

How can I help investigate a problem?​

Open Settings and temporarily enable Share additional diagnostics, reproduce the problem if safe to do so, then turn the option off again. Review Safety & Privacy first.

How do I contact support?​

Email support@kidhoot.com. Include the device type, app version shown at the bottom of Settings, what you expected, and what happened. Do not send API keys or exported data files.